Skip to main content
151 Dairy Avenue, Napanee, ON, K7R 4B2| Office: 613-354-2255| Toll free: 1-800-581-1116 |Career Opportunities Staff Links

​​Resolving An Issue​

​At the ALCDSB, your child is our top priority.  We understand that we have been entrusted to provide high quality education in a safe and caring environment.  If at any time you have a concern about something within your school, please refer to the Board's  Communications, Concerns and Complain Resolutions Policy and Procedures    As per the Board's Procedures, the following is a step by step guide for parents/guardians: 

Step 1: The issue or concern is to be discussed with the classroom teacher.

Step 2: If the parent/guardian and the teacher are not able to resolve the issue, it will be discussed with the school Principal. The Principal will gather facts to clarify the problem and work to resolve the matter as quickly as possible.

Step 3: If the parent/guardian and the school Principal are not able to resolve the issue, contact is made with the school Superintendent. The Superintendent will review the matter as it relates to established policies and procedures and respond to the parent/guardian and Principal about the concern.

Step 4: If the parent/guardian and the Superintendent are not able to resolve the issue, the parent/guardian may request the matter be reviewed by the Director of Education. The Director of Education (or designate) will review the matter and communicate directly with the complainant or through the Superintendent.

Contact Us​

NOTE: Concerns or complaints will not be considered unless the complainant has identified themselves by name. Any correspondence that is sent anonymously will not receive a response.

  • Discipleship

    We accept the call to be imitators of Christ by embracing the Beatitudes through authentic witness at the school, community, and global levels. Rooted in our commitment to transmit our Faith and Catholic tradition, we are inspired to build communities dedicated to the formation of young people who recognize their gifts and responsibilities to contribute to the transformation of the world into a more just and loving society for all.

  • Scholarship

    We believe that each student, made in the image and likeness of God and being hope for the future, can be engaged in their learning and achieve at high levels with appropriate supports. We are committed to ensuring that the potential of each student is realized through the achievement of ambitious outcomes and improving in their learning to the highest possible level.

  • Stewardship

    We embrace our responsibilities for the prudent and judicious use of the resources we have been allocated. In our context, we are committed to the development and growth of all employees, responsible and accountable practices and our call to care for all of God's creation.