Student and Family Support Office
Get help with questions or concerns about your child's education.
Families play an essential role in their child's education, and Ontario school boards continue to strengthen the support available to them.
If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
When you contact our Student and Family Support Office:
- we will acknowledge your inquiry within 2 business days
- we aim to provide an answer within 5 business days
To help us respond to your inquiry, please provide:
- your name and contact information
- your child's name and school
- a description of your question or concern
- any steps you have already taken to try to resolve the issue
To contact the Student and Family Support Office:
- Complete the form below
OR
- Call: 613-354-2255 - option 2
- Please note: when phoning in, please provide as many details as possible regarding your concern or question so we can best support you.
The ALCDSB Student and Family Support Office, in alignment with the service standards outlined by the Ministry of Education will aim to acknowledge your inquiry within two (2) business days and provide a full answer within five (5) business days. If we cannot give you a full answer within five (5) business days, we will provide an estimate of when you can expect a response.